Shipping
Order Processing
Please allow 24 hours to process your order. All orders are shipped in hard-backed envelopes or postal tubes as needed. Every item is shipped with a tracking service.
Shipping costs
UK: £8.50
EU: £9.50
Rest of world: Contact us for a quote.
Shipping Times
Deliveries within the UK typically arrive within 3-5 working days, while international deliveries may take 10-14 days. Please note we cannot be held responsible for delays or errors caused by the postal system or third-party carriers.
Delays
If your order has not arrived within the expected delivery timeframes, please contact us at studio@honestvinyl.com with your order number and we will look in it for you.
We cannot accept responsibility for delays caused by factors outside of our control, including postal system errors, third-party carriers, and electronic mail issues.
Returns
Damage
We strive to ensure that your order arrives in perfect condition. However, in the event that your item is damaged during shipping, please email us a photo to supporthonestvinyl.com
Cancellations
Cancel Order
We understand that sometimes changes are necessary, and you may need to cancel your order. Orders can be cancelled at any time before the production process begins.
To cancel, please email us at support@honestvinyl.com with your order number and a cancellation request. Once we receive your request, we will confirm the cancellation via email within 1 business day.
Once production has started, cancellations are generally not possible due to the customised nature of the order.